February 23, 2021
This Service Level Agreement outlines the description of the Services (defined as below) provided by WhiteCrow Research Private Limited (“WhiteCrow / We”) through the website ‘www.webbtree.com’ (“Website / Webbtree”) to the employer candidate and/or the designated employee of the employer candidate (“Employer Candidate / You / Your”) subscribing to such Services (“Service Agreement”).
The said Services (defined as below) are offered to the paid subscribers. The Website displays the terms and conditions applicable to the Employer Candidate availing the Services provided by WhiteCrow.
By using, accessing and subscribing to the Services provided on the Website, the Employer Candidate agrees to be bound by the terms of the Agreement.
WhiteCrow through the Website may, from time to time, make changes to this Service Agreement. If WhiteCrow through the Website makes any material change in the Service Agreement, WhiteCrow shall notify the Employer Candidate of those changes by posting them on the Website and shall indicate the date of the last revision. Please note that, the Employer Candidate’s continued use of the Services after the changes have been posted to the Service Agreement will constitute the Employer Candidate’s acceptance of those changes.
WhiteCrow through the Website, provides services pursuant to a “software-as-a-service” (i.e., “SaaS”) elivery model, primarily in the nature of a ‘sourcing and talent pipelining tool in addition to an applicant tracking system’ under which You use the applicable software components (the “Software”) providing access to the database through the Website in addition to providing SaaS services via internet on a subscription service basis. For the purpose of availing the Services, the Employer Candidate will enter into and execute a subscription form, subscribing to the Services on the Website (“Subscription Form”). Accordingly, during the Term / Subscription Term / Trial Subscription Term, as the case may be and subject to the compliance to the provisions of the Agreement, WhiteCrow grants You a non-exclusive, non-transferable, limited, time-bounded, license (non-sub licensable) to access the database through the Website and use the SaaS services and/or Services (defined as below) via internet. The access to the database through the Website and the use of the SaaS services, may only be used in support of Your business operations.
SCOPE OF THE SERVICES:
‘Webbtree’s AI engine’ is a network of knowledge that stores data on jobs, skills, companies, industries, people, places and more. This enables WhiteCrow to provide a platform to identify the right talent and maximize the scope of search for talents through the Website. WhiteCrow’s Services grants access to the database through the Website which aid in sourcing, pipelining and tracking public profiles to identify and locate appropriate talent from across the internet. You shall select Your desired criteria and a list of options shall be available to You. To further ease the process, the Employer Candidate shall be free to filter the potential talents / candidates who are qualified to be a desired candidate for You. In addition to the ‘sourcing and talent pipelining tool’, the component of ‘applicant tracking system’ of the Service, will aid the Employer Candidate to better manage their internal hiring process with automation, collaboration and other tools upon gaining access to the database and the use of SaaS (“Service(s)/ WhiteCrow’s Services”).
WhiteCrow through the Website provides ‘service support’ to the Employer Candidate to answer questions and address issues within a reasonable time period not exceeding 4 (four) working days (“Response Time”).
WhiteCrow / Website does not control the uptime of the third-party sites/Sites. WhiteCrow / Website shall not be held responsible or liable for any damage caused to the Employer Candidate pursuant to the same.
During the subsistence of the Employer Candidate’s Term / Subscription Term / Trial Subscription Term, as the case may be, an escalation may be initiated after the Response Time as provided in Section 4, above, has lapsed. If the Employer Candidate has worked through the process as stipulated in Section 4, above, and is not satisfied with the level or timelines of service received, the Employer Candidate can escalate accordingly.
MAINTENANCE AND SECURITY RESPONSE:
WhiteCrow through the Website strives to provide a bug-free, incident-free Service at all times during the Term / Subscription Term / Trial Subscription Term, as the case may be. The Employer Candidate shall notify/report WhiteCrow in the manner as stipulated in the Terms and Conditions, in the event of compromise / unauthorized use or suspicious activity in the Employer Candidate’s account.
WhiteCrow’s / Website’s security infrastructure includes:
A back-up of all the Employer Candidate’s data is made on a daily basis for test, acceptance and production environments and are stored on AWS in a Mumbai India datacenter. The Services are designed to have back-ups for a duration of 30 (thirty) days. WhiteCrow / Website shall provide backup of the data available on the Website to the Employer Candidate, for the purpose as stipulated in the Terms and Conditions.
WhiteCrow shall strive to provide best industry practices including technical assistance to the Employer Candidate during the Term / Subscription Term / Trial Subscription Term, as the case may be. Technical assistance/options shall be made available on the Website by WhiteCrow for the following: